"How much I appreciated an email and actual phone call follow-up from Margaret to inform me personally that an ordered food wasn't available from the supplier! What a helpful update, especially when one is waiting for that special food in particular. It gives time to find a substitute and budget for something else, and no one goes hungry, ha, thank you again! "
"Service exceeded expectations.
I submitted my online order with the wrong state (don't ask) and caught my error when reviewing the confirmation e-mail sent to my e-mail address. I responded by e-mail with a request to correct the state on the delivery mailing label, half-expecting to never hear back and for the order to end up in Alabama (i'm in NY). In less than 5 minutes I received an e-mail acknowledging my request to correct the order which ended up being processed correctly.
Excellent service - timely communication from start to finish, reasonable shipping charges, excellent quality food, and a delightful gift enclosed with the order (a cute food scoop!). Thank you.
"More than once I have called K9 Cuisine with a problem and every time Margaret has gone out of her way to make sure that I get what I need. I recommend this site to every pet owner I come across."
"I have been dealing with k9 for years now, one of the best. Always fast service, quality products, very helpful if I needed a question answered. Your professionalism is great. When some one ask me about dog food I tell them about you. Keep up the good work.9439 John Reidy"
- john reidy
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