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Why K9 Cuisine?
Free Shipping BOTH Ways:
Unlike many other online stores, we don’t believe in making you pay for domestic shipping. We don’t care if you live in Texas or California-shipping is on us.
Something wrong with your purchase? We will pay for shipping it back. Why? We stand by the quality of our products. Moreover, we stand firm in our belief that strong customer service trumps all.
Fast Shipping:
Free shipping shouldn’t mean it takes forever. We know that a well fed pet is a happy pet. 95% of our orders are shipped on the same day. We use premium carriers so you can get your order faster.
Selection:
We want you to have the freedom to pick whatever fits your pet’s needs, so we work hard to offer you a diverse selection. We are constantly adding new products. You won’t find the same selection at your local shop. Didn’t find something you were looking for? Contact us and we will be happy to find it for you.
In-Stock:
Fresh food is good food! We stock all our products in house, and it’s likely that our food is fresher than what you find at the local pet store.
Service:
We go by the golden rule: Treat others the way you wish to be treated. We know what we look for when we shop online, so we offer the same.
Prompt, courteous, and helpful customer service that gets you what you need. And yes, we answer the phone. Our mission is to exceed our customers’ expectations of value, service, and delivery. These are not just words on a business plan. This is a mantra we live by and practice every day.
We guess that explains our 99% customer satisfaction rate.
We treat you like family:
We have kids, spouses, and dogs of our own. We know how you love your pets, because we love ours the same way.
You aren’t a number here. You aren’t customer xyz. You are part of our family because without your support, where would we really be? We get that. And we appreciate it.
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