100% Satisfaction Guarantee
K9Cuisine has been helping customers find healthy pet food and treats for our customers for 10 years now. Throughout this last 10 years, customer service has been our focus and is what separates us from other online pet food retailers. Our goal is to create a positive experience at the point of sale and after the sale. We like to think of ourselves as customer-centric and we think of our customers as family. You matter to us!
Our return policy is simple! If you would like to return an item in the first 60 days for a full refund of the cost of the product. It just needs to be in its original packaging and cannot be used or expired. All we ask is that you cover the cost of shipping the item back to us. It’s that simple!
We have partnered with UPS to get your packages shipped quickly and without damage. If for some reason the item is damaged in shipping, please contact us, and we will reship you the damaged items to you free of charge! Our customer service team will just have a few questions so that we can work with UPS to correct any issues.
Oh no! Let us help you take care of that!
Talk to one of our amazing customer service team members to today, they will be happy to help you! Just send them an email at [email protected] or talk to us directly at: 1-866-919-2415. We will provide you with a Return Merchandise Authorization and instructions for returning your product right away.
K9Cuisine.com does not take ownership of the returned items until those items have arrived at our warehouse. At times, our customer service team may issue a refund without requiring a return. In these cases, all we ask is that you keep or donate the item to a local pet shelter that can use it.
** NOTE: Items purchased using Gift Cards / Discount Certificates purchased from third-party promotions can not be returned.